Reduce travel because the person who needs assistance can get it in real-time from an expert sitting anywhere in the world. This obviously also reduce company Co2 footprint.
Reduce Mean Time to Repair (MTTR) since local staff can do more advance tasks with online support. This drastically reduces the operational downtime.
Enables effective knowledge transfer, on-the-job training.
Enables companies to create video and photo documentation to be shared within the company for better internal training
So, the benefits are easy to see, understand and calculate. But how can you select the right hardware and software when there are so many vendors out there providing what looks like very similar solutions?
Let HawCom help you find the best remote mentor for your field workers – Contac us today.
Remote mentor, remote expert or a simple video call is probably the most common application companies are looking for when connecting workers with their office or support staff. There are good reasons for this, the benefits are very simple and clear, here are just four of the immediate benefits: